I had a great experience! Lily showed me the ring mountings that I was interested in and shared her knowledge of diamonds helping me to choose the right cut and size for the ring. She also explained the process in cutting the diamond from start to finish. She also explained the GIA certification of the diamond I chose. If you are looking to make a jewelry purchase, I highly recommend buying here!
My boyfriend and I went into the store a week ago to look at engagement rings. When we walked in we were told someone would be with us in a minute as everyone was busy with customers. We decided to look around while waiting and 30 minutes passed by without any assistance. In that time period, four other couples walked in and were offered assistance within minutes of entering and were taken care of. During that time multiple sales reps looked over at us but no one offered any type of help or told us that someone would be with us soon. After waiting and watching multiple customers being helped ahead of us we left and we will not be back. Their customer service is extremely lacking and I don't suggest to go to this store unless you want to wait around and be ignored. Don't waste your time here.
Special thank you to the staff at Jareds for all your help in finding me the perfect engagement ring for my now fiancé. I cannot express how pleased I was with the entire staff. In addition my fiancé stopped in today to schedule an appointment with the appraiser and she immediately text me just how friendly everyone there was and shared photos with them of our special night. I will definitely recommend Jared's of Auburn Hills Michiagn to family and friends and anyone looking for Jewerly!
Hire more help. Waiting around for 45 minutes is not acceptable customer service. Also, beware of their extended warranties.
I did not feel welcome at this Jared locations. I feel dirty just being at this sleezy place. Poor customer service over all. Will definitely be telling everyone I know not to shop here.
When asked what our price range was, my boyfriend threw out a ballpark number. Keep in mind, first time buyers. The last lady basically told us we couldn’t afford what she was showing us. There was a particular ring I did like, and we wanted to take a picture of it just so we could have comparisons. The lady tried to hide it, and when we politely asked to take a picture of it, she says “you can take a picture, but its not going to get you anywhere.” Extremely insulting and very poor customer service all around.
During the ordeal, we were tossed between 3 different people. The last two ladies who “helped” us were extremely pushy on trying to open some sort accounts and financing things right away. They were more interested in making us just buy whatever they shoved our way instead of educating us on the different bands and diamonds, etc. Being first time buyers, my boyfriend and I wanted to know the differences. I’m sure there’s other ways to describe diamonds other than “this is very expensive” and “this is more affordable.”
Honestly, run far away from here. Horrible customer service. Do yourself a favor and go to Kay Jewelers inside Great Lakes Crossing. Being first time ring shoppers, my boyfriend and I walked in here to get a feel of what we liked. Told them right away we were ONLY just looking to see what our preferences were and made it very clear we were not ready to make any purchases.
We left this place, and went into Kay Jewelers inside Great Lakes Crossing where we spoke with well trained, no pressure, EDUCATED, professionals. The kind people at Kay Jewelers explained to us about the many different ring types, different cuts and clarity of the diamonds, etc. They even pulled out books and showed us styles they didn’t have in store that they could order for us.
Jared The Galleria Of Jewelry is a US Jewelry Store based in Auburn Hills, Michigan. Jared The Galleria Of Jewelry is located at 3960 Baldwin Rd, Auburn Hills, MI 48326, USA.
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